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If you are encountering Hellgate:London related problems that are not listed below, please post them in the comments box at the bottom of this page. Posting solutions (working or speculated ones) for Hellgate:London on the comment box would be more than welcome.
Problem #1 : I need to know what ports Hellgate: London use.
Answer (from incgamers, Carlin) : Hellgate: London Uses TCP port 4306 (remote), (Local) TCP 1235, (Local) TCP 1232, (Local) TCP 1233
Problem #2 : Hellgate London Error message “Error 406 game client too old, install a new one”
Solution : This error occurs for beta players who didn’t get the latest beta update before moving on to the retail. Uninstall your current Hellgate London and Hellgate London beta installation and download the new one or reinstall from the disc.
Problem #3 : Hellgate London wont install in Windows Vista.
Solution : Use the “run as administrator” option when installing.
Problem #4 : Hellgate London Exhausted Memory and Memory Leak problems
Note : no known solutions for now, feel free to post a speculated or working solution in the comment box below
Temporary Solution : Reboot (suggested by “Error 404” on irc)
Again, If you are encountering Hellgate:London related problems or know some solutions that are not listed please post them in the comments box below.
Problem #5 : AVG and Avast detects Hellgate London as a virus “Win32:Virut”.
Note : This is a false warning (false positive) from the said anti-viruses. It’s safe to run the game. Hopefully this will get resolved in a future patch or an update from the said anti-viruses.
Problem #6 : Hellgate London Mouse Sensitivity is too slow or unreactive in first person mode.
Solution #1 : Run Hellgate London in DX 9 mode
Solution #2 : Turn of Anti-Aliasing
Solution #3 : Set the in-game sensitivity and Windows mouse sensitivity to high-low or low-high.
Problem #7 : Hellgate London crashes after the splash screen and displays the message - Unrecoverable Error message “The application failed to initialize, perhaps because of corrupted data files. Please reinstall the application and try again.
Note : No known solution for now.If you are experiencing this, kindly post your system specs in the comments below. If you know the solution for this problem, we would appreciate it if you share the solution with us
Everytime I try to install the game I get this error in some form ..
Problem #8 : During Hellgate London’s installation, I get this error message “Error reading file D:\Program Files\Flagship Studios\Hellgate London\MP_x86\hellgate_mp_dx9_x86.exe Verify that the file exists and that you can access it.”
Solution #1 : Install the game in the c:\ drive (or partition)
Solution #2 : Run the game with administrator priviledges
Problem #9 : I have the retail Version of Hellgate: London, and all the characters are highly transparent/translucent/see-through. How do I change this?
Solution: Using the Nvidia control panel, under 3D settings there is a setting called “Antialiasing - Transparency”. That setting has three options: Off, Multisampling, and Supersampling. Turn this setting to “Off”. (scenario and solution provided by solidusprime)
Problem #10 : Hellgate London Installation error regarding the “requirements does not met”
Solution : If you run the program with the compatabilty ioptions as XP sp2 it works just fine.
(Hellgate London Installation problem and solution provided by Chris Flavell)
Problem #11 : Hellgate London “Error reading frim file…” and disc reading errors.
Solution : If you suspect that it is a SECUROM related problem (copy protection mechanism in the discs themselves.), check this site : It is indeed SecurROM. Here is a handy link to error message resolution, which is recomended to try before the analysis step above: http://www.securom.com/support_enduser.asp?t=2
(reported by Issai and the solution came solidusprime)
Problem #12 : Hellgate London Sound Problems / no Sound in Hellgate London.
Solution :
1. Go to control panel > Sounds and Audio Devices
2. Under speaker settings click Advanced
3. Select the Performance tab, and reduce the Hardware acceleration from Full to 3/4
(from luke1976)
Problem #13 : Hellgate London EADM (Electronic Arts Download Manager) Related Problems
Note : You’ll need to contact EA either via phone or via email.
Problem #14 : 8-2544 Connection Error
Solution : go to Start>Run>Cmd
then type netsh winsock reset
after that restart your comp
(Solution posted by Boren)
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[...] Fixes for Hellgate:London Errors, Crash, bugs and common problems. [...]
My installation keep promptin me about error reading the file D:\ProgramFiles\Flagship Studios\Hellgate London\Data\hellgate_movies000.dat
Whenever I start up the game, it tells me that it requires 0.9MHz minimum but I have 0.0MHz (0.0 GHz) on my processor. That’s strange… I could have sworn it ACTUALLY had 4.6 GHz. I’m running Vista Home Premium with a ATI Sapphire Radeon X1950XT with an Intel Core 2 Duo E6700 (2.66 GHz on each) and 3.0 gb RAM. Also, I just found out DXDiag can’t tell what my processor speed is either. Any help?
My game will not install. I put the game in the DVD drive and I am prompted by the Install screen, I can choose either or option and I get a windows pop up saying preparing to install and then after a few seconds it disappears and nothing happens. I have tried this several times with each of my 2 DVD drives with the same effect.
I went and deleted both the copy of the demo and beta and deleted the registry entries.
I have the retail Version of Hellgate: London, and all the characters are highly transparent/translucent/see-through. How do I change this?
Ive installed the game, when i try and play, it says my rig doesn’t match min requirements when i know full well that it does! Any help!?
I wonder who really out there cares I believe after all the testing that they did for so many months that such intial problems should not be there. Also if a game has this many intial problems many be it should not have been sold till the game was well tested.
Got a temprary fix for the “doesn’t match min requirements” bug, if you run the program with the compatabilty ioptions as XP sp2 it works just fine.
Q: I have the retail Version of Hellgate: London, and all the characters are highly transparent/translucent/see-through. How do I change this?
A: Using the Nvidia control panel, under 3D settings there is a setting called “Antialiasing - Transparency”. That setting has three options: Off, Multisampling, and Supersampling.
Turn this setting to “Off”.
I figured out the 0.0GHz problem…
If DXDiag can’t tell you your processor speed, then you have this problem. DXDiag can’t get the information from Windows Management Instrumentation. If you open it (msinfo32) it should have an error message of some kind. Google what it tells ya and best of luck - it’s been the hardest thing to fix, but I got it done by messing with some files. When WMI is up, DXDiag can tell your processor, and it will let you run the game better.
Hey Bretto, what did you actually have to do? Do you have a link you could provide, coz i’ve been up for the last 6 hours trying to figure this thing out. I’m feeling so stupid right now, so if you could point me in the right direction i’d much appreciate it!
My ATI X800 Pro wont run it I get a plash screen and then bang its dead.
I logged a call with flagship who would answe in 6 hours…
Its now November 3rd, nothing….
Bunch of poor coders, what a shame never buy another really rubbish flagship game
when I try and connect to the EU multiplayer servers i get a connection message saying “(Connection error 8-2587) check anti-virus and firewall configuration” the thing is i dont have a firewall or anti virus programme, Im using a wireless connection with a Netgear router, i forwarded all the ports for hellgate london aswell. help me please, thankyou!
hey guys, what do i do if when i launch the game, all i get is the black screen? i get the sound but nothing visual. i have got all the latest driver updates i can get and yet it is all to no avai, i still can’t play hellgate
Conflict with emulation software detected.
It’s driving me nuts. I don’t have emulation software on my pc! I’ve checked it a thousand times, there is NOTHING on my pc even related to emulation software, only a few games, some music, two movies and the standard programs. And still I get this bloody error. Bah.
I have downloaded the game from EA, and when it is decrypted, extracted, and I try to install it, I get the following error message after I enter my serial no. :
“Could not open key HKEY_CURRENT_USER\SOFTWARE\Electronic Arts\EACore\\Staging\\eadm\\eadm\\online_content\\hellgate_london\\ergc. Verify that you have sufficient access to that key or contact your support personnel”
I have updated my graphics drivers, and tried redownloading the game as well, in case it missed a file.
Help! Thanks
installed the game, retail version.
when starting a black screen appears for about half a second and then nothing. running vista 8800gtx 2gig mem x64
tried to run as admin ect. updated all drivers.
anybody?
thanx
Well darius, the thing is, the reason why your WMI isn’t working could be a million different reasons. That is basically what I found out from searching for about as long as you did. If you really think it will help: http://groups.google.com/group/microsoft.public.win32.programmer.wmi/msg/1da6ab3690bc75a0
This was my solution.
However, there are other things WMI needs, like you need to make sure it’s on, running, and has its three dependent services running at the same time. It’s really up to however you can diagnose your problem. Good luck.
Getting a problem with loading up the game. When it comes up to the menu section where you usually choose multiplayer, or options or whatever, those options are simply not there. There looks to be like, the scroll bar from the chat window at the side, but I can’t interact with it.
Anyone else experience this?
After pushing the “Start Single/Multiplayer Game” the Game crashes and an error occurs:
Application has generated an exception that could not be handled.
Process id=0xab0(2736), Thread id=0xc80(3200)
Click ok for terminate/cancel for debug
Great…and for that i payed money? Could you PLEASE finish your betatests BEFORE you sell your product?
I am only able to select from three resolutions, all 1280x___!
What happened to 1024?
Regarding comment #13, here’s a possible answer:
Q: when I try and connect to the EU multiplayer servers i get a connection message saying “(Connection error 8-2587) check anti-virus and firewall configuration” the thing is i dont have a firewall or anti virus programme, Im using a wireless connection with a Netgear router, i forwarded all the ports for hellgate london aswell. help me please, thankyou!
A: If you have PeerGuardian running on your system, disable it and retry logging into the game.
hey chris, how do you run the program with the compatabilty ioptions as XP sp2
Hey man, Right ghand Click on the icon, and go through the properties option, therea a compatability pane in there, just check the box and choose XP sp2 and your away.
On a seperate note, is ayone else just having RANDOM crashes all the time? think its something to do with the game leaking memory…. any help?
[...] Fixes for Hellgate:London Errors, Crash, bugs and common problems. [...]
hello
i’ve got problem. I can’t run game in single player (multi work’s fine), i got error (5024)
Can’t run required security module.
Can’t run this program (5024).
Any one know the reason ?
Ive got the retail verison of the game. I installed it fine, and it loads up fine. If i use DX9 the game runs fine, i get through the character selection screen fine, except all the characters and some of the scenery seems to glow, and are very blurred! Now in DX10, the game loads up fine and the character selection screen is ok, and the characters look really good! When i goto start the game, it start to load and i get into the main game for about half a second, then the whole thing hangs…. Ive now put on the single player patch 0. Now i can load the game to the main menu and when i click on Single Player game. i get the loading screen come up and it just stays there! The Circula load bar spins for a little bit, but then just stops!
System Specs:
Intel Core2 Duo 2.40Ghz
DFI ICFX3200-T2R Mother board
4GB 6400 Corsair DDR2 (5.5.18.22)
ATI HD2900XT 512MG (DX10 Card)
To give you an idea of the diffrence check these out:
DX9
http://www.darkang3l.co.uk/photos/Hellgatedx9.jpg
DX10
http://www.darkang3l.co.uk/photos/Hellgatedx10.jpg
I dont have PeerGuardian, i cant access multiplayer at all!
Michae are you on a router? if so, did you forward your ports already?
yeah I forwarded the ports on my router, at least I think I have, if u can email me with anything I need to do, email me at stylesforfree@hotmail.co.uk or add it to ur msn. thanks!
@Alex
what version of ATI drivers are you using?
my ATI Driver is 7.10, only got them a few days ago!
ohhh… yeah.. forgot to mention, that im running Vista 64bit Ultimate!
i have the sam problem alex encountered. ive got 2900xt and driver 7.10 too. iam using wista 32 bit instead of him. are there any one who can fix this or any idea what can be done?
When i play Hellgate london a message appears:
Application error
The procedure could not be located in the DLL.
Same problem here…just like Alex Reed…only difference is I have a HD2900XT Crossfire…but same OS and same drivers, Core2Duo E6850, 4 Gb of Kingston RAM, Abit IP35 PRO motherboard…heeeeelp!!!
Guys, there will be another patch for hellgate london, expect it within a few hours from now. Details about the patch here : http://www.gamingnewslink.com/2007/11/05/hellgate-london-patch-01-guy-fawkes-day/
hopefully, FSS would have some of these glitches fixed in the patch.
@ ALEX : hey, people who had problems with their hellgate london on an ATI video card that is using the 7.9 and 7.10 drivers during the demo were able to fix that prob when they reverted to 7.8
make sure that you uninstall and delete the old ATI installation folder or else Windows might automatically update your reverted 7.8 drivers to 7.9/10.
ive got vista ultimate
athlon 3200
gforce 6800 ultra
2 gigabytes of ram
and game s working fine
except sound its also working until i start single or multiplayer
then it sounds like some crashed radio
and i cant find the hardware acceleration on vista
Problem #7 : Hellgate London crashes after the splash screen and displays the message - Unrecoverable Error message “The application failed to initialize, perhaps because of corrupted data files. Please reinstall the application and try again.
– i use refreshforce and had all screen sizes set to 80hz when i changed it to 100 the game worked fine.
Is there no other way to fix this problem? The performance gain the 7.10 catalyst offers is considerable…so reverting to 7.8 is like changing my card to a 2600…can it be fixed another way?
Well i hate to say it, but ive just updated the game, and dx10 mode still wont load…. get into the main menu, i click single player game… and thats it… starts to load, but just crashs.
Screen / game crashing at first sound like fingernails down a chalkboard and you use Soundblaster?
Well disable sound acceleration from the control panel>sound>advanced and it will work, the crash is a hardware sound acceleration issue.
I was playing the single player game and my power was cut during play. Now when I load up the game my character doesnt appear on the character selection screen. I really don’t feel like starting again…
For those who are experiencing Hellgate London memory leak errors, check out the 0.1 patch
details on the 0.1 patch here
http://www.gamingnewslink.com/2007/11/06/hellgate-london-patch-01-change-log-and-halloween-items-disabled/
to patch your copy of hellgate london to the latest version, simply update the game through the launcher
@ Bob : im sorry to say, but that it might be a non-resolvable issue.
Okayy so a couple of days ago i got hellgate and it worked fine a day or 2 later when i tried to go into multiplayer the screan went black and all i got was some background music even though it was totally working the previous days… can someone plz help me i have directX9.c installed and am pretty sure i downloaded the new nividia driver
if u can give me any feed back i would appriciate it
iownduane@hotmail.com
thanks
-Kurt
the screen isnt crashing
the screen is ok all the time
but i cant fix the sound the intro movies and start menu run normaly but when i click on singleplayer the sound is messy
and crashing
and i cant find any acceleration on advanced
o and im using some old juster speaker
and the driver is av rack for vista
talked to Michae090 on MSN and he was able to fix the hellgate london 8-2587 connection error by uninstalling his anti-virus.
so i dont know if that would be a good news or a bad news for those of you guys getting the 8-2587 error
Installed retail HGL 05/11/07, works fine in Single Player mode. Tried Multi Player 06/11/07 and connected to default EU server, I get all the latest downloads DX9, DX10 DLLs etc. At th eend it stops, gives me a “Windows has encountered an error” and bombs me out! Thereafter, this eror message comes up everytime I go MultiPlayer!
I’ve deinstalled, disabled AV, ran as administrator and reloaded the game fresh - same problem every time the MultiPlayer download comes to an end. 1) Is this a server issue? 2) How can I download the updated files manually? 3) Do I have to deinstall, then reinstall everytime this happens?
PLEASE HELP ME!!
My installation keep promptin me about error reading the file D:\ProgramFiles\Flagship Studios\Hellgate London\Data\hellgate_movies000.dat
this is all i get…..
Thanks
I have an answer to PROBLEM #7:
I ran into this on multiple install attempts.
Regardless of what was running.
However, when I set up my NVIDIA Control to use DUAL VIEW rather than WIDE VIEW, I was able to play the game.
NVIDIA allows you to span two monitors as if they were one monitor. WIDE VIEW (my term) works with every other game I own. However, when I was using the WIDE view, Hellgate blew up. It does not seem to support 2560×1024 resolution.
SO, If you get the error : “Corrupt Data Files”
check your video config and make sure Hellgate only ’sees’ one monitor and resolution.
MINIMUM REQUERIMENTS NOT MET… 0ghz.. ON WINDOWS XP
WHAT I MUST DO TO FIX THIS STUPID NOOB ERROR :???
duin,did you update you Xp to Sp2?
So….. I installed this game running Windows XP with a 2.4 Duo Core processor with a Geforce 8800 GTS 320mb DDR3 Vid card and 2 gigs of ram. Ran perfectly, bought a new hard-drive and Windows vista 64bit (which is compatable with my motherboard processor etc) installed Directx10 and all of the 64 bit drivers for m vid card etc. I get the error of my CPU req is too low saying im running at 900mhz. i checked my computer properties and it says my specs are 2.4 ghz core2. I tried the solution on this forum stating the compatability change to XP SP2. Still i recieved the error but the game worked after that smoothly at the character screen/loading screen, but once in the game, it was so laggy i couldnt even move. I re-installed my vid drivers and then UNCHECKED the compatibility XP SP2 checkbox. now the game loads smoothly on the character screen and IN GAME. but now when i go outside into dungeuns etc the game lags so badly i can barely move, (even though it runs perfectly in town). WTF IS GOING ON?!?!???!
I have downloaded the game from EA, but when I go into the menu of the game, I get an error “missing string”. See image:
I tried Windows XP and Windows Vista, but it’s the same thing.
My PC:
P4 2.8Ghz
1GB Ram
Nvidia GForce 5700Pro 256MB
Bye
Ooops. Here it is the image, sorry.
http://img485.imageshack.us/my.php?image=errorhelled7.jpg
Bye
i think hellgate doesnt support nvidia 5000 and others
onl 6,7 and 8 series
or try to reinnstall it
Nevyn, if there is EZPlay in the Device Manager, try to disable or unistall it. That way I got rid of that error message.
i got the error :
Error reading from file F:\ProgramFiles\Flagship Studios\Hellgate London\Data\hellgate_localized000.dat Verify that the file exists and that you can access it.
PLZ HELP
i have hellgate installed and everything but when i double click on the icon, it shows a quick glimps of the screen then beeps then turns into a black screen of death, but can hear the game in the background
any help will be greatly appreciated thanks
every 30mins or so I CTD - no error messages - just a freeze, then ctd. I’ve tried video drivers, audio drivers - same thing. My husband is running it , we have the same exact computer set up, his runs fine. Any ideas?
The game Freezes occasionally when clicking on items on the ground or in the inventory, only way I can exit is by forcing the computer to go into standby and ctrl+alt+del the application and restarting the program. Is this just me, or are other people getting this same bug?
For some reason, My version will not show Capital V, B, or Q for instance it says ” uests will be shown, click L to go ack”
I will attempt a reinstall and ensure the trial is removed!
I returned to download the game from EA and now works fine. The previous discharge was corrupt. And my graphics card is not 5700, is a 6800. Sorry.
Bye
Yes my XP is up to date…
Cant find NOTHING to solve this shit !!!!
Whenever I exit the game and start it again I am taken to ‘character create’ screen, just like if there are no existing characters yet. the saves are saved to folder ’saves/singlegame’ (folder with maps and .hg1 file for every created character) and the game is reading them because I cannot create a new character with the same name (’name is used’). Also patching is problematic - after running the patch I got message ‘Please close the Launcher before continuing. Retry? Cancel?’.
Apart from lack of saving possibility the game is running without any problems.
Did anyone observe this bug?
i have a huge problem..when i start the game it says”FMOD 40804 needed but only 40725(or smth)found…
what should i do?
This game is just a HUGE BUG.
Only problems, ridiculous problems…
Every time Im trying to install the game Im getting the following message
“Your system has not been modified”!!,and cannot proceed to the installation.
Anyonw knows how to fix this??
ANYBODY NOWS HOW TO FIX THE PROBLEM WITH SOUND ON VISTA?
“The game requires Windows XP with Service Pack 2 or later. PLEASE TELL ME you’ve worked out a way to get it to run on Windows 64bit. Don’t think even for a seccond i could afford to buy a new windows. I’ve tried ALL compatability options… So… What’s the plan?
Yes, delete this shit and play another game.
I spend 50dolars on this game for nothing, i cant even play… my PC runs GeoW smootlhy and this shit gives me 1-5 fps some times…
I’m having this problem where when i try to run the game in either multilayer I’m getting an error where it says that I am missing an .dll file. When im trying to run singleplayer i get an error that says “The procedure entry point GetProcessHandleCount could not be located in the dynamic library KERNAL32.dll. When trying to instal the patch i get a WINHTTP.dll missing error. THis was before a reformat below.
Ive just recently reformatted my computer and tried installing the game all over again and its not working either.
I honestly do not know what else to do.
Every time I login after 7-10 minutes I get an Error saying
“Network Error”
Server error
and then it throws me out of the game.
I can login again but no use it keeps disconecting me.
Help.
I’m running Vista on AMD Atlln +3500, 1GB DDR2, Asus Nvidia 7300GS. btw the dxdiag tool says I have DX10 but inside HG:L I use DX9 there isn’t a DX10 option.ADSL 768kbps. From Greece.
Question: So….. I installed this game running Windows XP with a 2.4 Duo Core processor with a Geforce 8800 GTS 320mb DDR3 Vid card and 2 gigs of ram. Ran perfectly, bought a new hard-drive and Windows vista 64bit (which is compatable with my motherboard processor etc) installed Directx10 and all of the 64 bit drivers for m vid card etc. I get the error of my CPU req is too low saying im running at 900mhz. i checked my computer properties and it says my specs are 2.4 ghz core2. I tried the solution on this forum stating the compatability change to XP SP2. Still i recieved the error but the game worked after that smoothly at the character screen/loading screen, but once in the game, it was so laggy i couldnt even move. I re-installed my vid drivers and then UNCHECKED the compatibility XP SP2 checkbox. now the game loads smoothly on the character screen and IN GAME. but now when i go outside into dungeuns etc the game lags so badly i can barely move, (even though it runs perfectly in town). WTF IS GOING ON?!?!???!
Answer: Core 2 duo has this feature to run at lower speed when not in load. Power saving feature. Open up your Bios on your Asus board and find this feature and disable it. Your game will be fine after that
soething else I just noticed
When I get to the login screen I can see that my current version is 1.0.32.4020.
why I can not update?
When I get to C:\Program Files\Flagship Studios\Hellgate London\LauncherData\NTLFL
there are folders named 1.10.180.3416 and so on.
I think that something doesn’t go right.
When I run LaucherQuickPatcher.exe It downloads a ntlfl.cfg file and then I have to click on finish but the version of the game is still 1.0.30.4020
please somebody to help me.
I have vista and ive tried all the carsh things that was posted and still it doesnt work in singal player its gr8 exapt for the slow frame rate for some reason.Anyway it shows the loading screen and then just windows comes up and says “hellgate london stoped working look for solution ect ect”
I gave and amd 4400+ deul core
2gb of ddr2
160gd hhd
ati 2900xt
asus m-board
I was having trouble with hellgate, kept telling me that my rig didnt meet minimum requirements…
Nvidia 8800 GTX
Intel Core Duo 2 CPU @ 3.00 GHz 3.00 GHz
2GB of RAM
Found a fix that worked for me though. If you are a vista user,
right click the hellgate:london shortcut on your desktop
go to properties
Compatability
Then tick the box that says “run this program in compatability mode for:”
Choose Windows XP service pack 2 from the dropdown list
apply
ok
Worked for me, hope it works for you guys
Hi, i got 8800Gtx and 2.33Ghz QUAD CORE with 8 gigs of ram
my game ran smoothe till the 1st patch(before the patch i was stuck in town as the next part of my journey takes me into a dungeon that is black, patch fixed this) after the update my display driver crashes and windows vista(64bit) reloads it at witch point HGL bombs. Got latest display drivers and still nothing, any ideas?
How do you fix the emulation software issue?? I don’t think this game goes well with Vista!!!!!!!!!
A required security module cannot be activated.
This program cannot be executed (7000).
I have already disabled all emulation programs.. still wont run singleplayer yet i can run multiplayer
how to fix the problem with sound??!!!
my patching always results in a error of 404.any remedy?
ok, I’m using a toshiba lap top and have a graphics controler
not a vidio card….fine….patched my way out of that to end up with a program helgate london that will only load and run multiplayer. it wont even give me the option for single player mode after the opening vidio. whaaa the? downloaded patches, ziped files, fixes and nothing works….I am a 57 y/o sometimes rpg’er and I could use a little help
when i press play singleplayer it load little then it stands a
oooooooh anybody knows how to fixs the sound on vista i cant find the acceleration
pleas help
Ok, This damn game is makeing me mad. I have tried thier customer support and they dont help me at all. The laptop im playn with is a toshiba x205 4 gigs of ram 2.8 proccessor and N vidia 8700gt with direct x 10. and still cant figure out why the game says i ran out of memory. This is only in campaign game. This is crap i bought a game that doesnt work. Because it is buggy. Wonderful the testing they do on these games before they put them out to the public to purchase. If anyone has a idea of what i might do to fix this problem hit me up. thanks
Whats up,
I have an interesting issue. I installed the game without error. When I tried to run the game the splash screen loads and it switches to fullscreen and then just flashes every few seconds and does nothing after that. My specs are VGN-AR520E 2gb ddr2, 8400mgt, 1.8 ghz. I have tested the computer against supreme commander and c&c3 and they run without errors. I also ran 3dmark06 without errors. I am running vista x64 business. I do not have the drivers for the sigmatel audio codec installed “because they do not exist” and that is the only reason I could come up with as to why the game refuses to run. On another note. On my other pc I had a good sword, a REALLY good sword and when I went to bed and woke up to play it… It was gone.
For all, I would like to post a solution to my own problem. For some terrible reason the game defaults to setting the anti-aliasing at extreme. I manually ran the dx10 file in the games folder and then changed the setting.
bujak -
I have been having the same problem. What I found, however, was that this occurs only when I have, at some point during a boot, run Process Explorer. Are you having the same experience? While that is not a good fix (not running process explorer), it is a temporary fix until this issue can be resolved properly
Nobody has a answer for the ‘cannot find dll. file’ ???
cuz i keep getting that @ multiplayer and singleplayer…
sucks.. 49,95€ wasted..
eh how do i run this game in directx10??? der is no option ingame for it. do i ave to download a directx10 version or something..
i have a problem like is in point #14, but is 8-3204. i was playin game about 1week and yesterday night game closed just like that. when i want to connect is connection error (antivir and firewall). what happend ?? i do like is in point #14, but is not working… pls help
I fixed the sound problem by downloading the FMOD 40804 from: http://www.ctuser.net/showfiles.php?runtime/fmod
choose fmodex_dll_40804.zip, then extract it to sp_x86 & mp_x86. this is also for the message “Need FMOD version 40804 but only version 40725 is available”
i fixed ” conflict with emulation server detected ” you need to turn off Daemon tools. make sure you unmount the drive and turn the drive off. and Go here http://www.gameburnworld.com/gp/gamefixes/hellgatelondon.shtml
for the no cd crack. download this one…HELLGATE: LONDON v1 {v1.43.25.4015} [ENGLISH] NO-DVD/FIXED EXE (5.49MB)
extract that file to..
C:\Program Files\Flagship Studios\Hellgate London\SP_x86
click yes to overwright. start game…update..play
But I’ve got a problem with loading up the game. When it comes up to the menu section where you usually choose multiplayer, or options or whatever, those options are simply not there. There looks to be like, the scroll bar from the chat window at the side, but I can’t interact with it.
Anyone else experience this?
when tryin to login to hellgate: london multiplayer i get the eroor message
“server error ffrom account validation”
any ideas?
When trying to login to HGL multiplayer:
“Server Error
The system cannot find the file specified”
Everything was perfect a week ago.
Yea I got an error that is supposed to be fixed but when I run multiplayer I get a connection error and have to start over again and cannot get into multiplayer because of this. I’ve tried the “known solutions” but they are not helping if you guys find any new solutions please let me no at chicken_feat2008@yahoo.com thnx a bunch if u help i will give u a cookie!!
Hey guys I got a problem, it was mentioned before and supposably there is a solution but I tried the solution and it didn’t work. My problem is when I go to play multiplayer it starts downloading all the files like all the language files etc. and after a while around polish language it says error connecting to server and i have to start all over…so yea supposably it’s but 8-2544 so i tried the solutions and i still get the error so if any other solutions plz e-mail me at chicken_feat2008@yahoo.com
It seems i left several messages woops
I bought the hellgate london game and when I tried to play ii it says “error system doesn’t meet req. must be atleast pixel shader 1.0 and vertex shader 1.0 not o.o which isn’t true. the game did run before and i have an x1650 radeon graphics card with smart shader 3.0 please help me.
i start hellgate up and it goes just straight black after the initial pic half size screen. i can hear the background music and all but just blackness. i havea pre made dell dimenson 3000 with 768mb ddr i belive its called. the damn box of wires supports Lineage 2 WoW CoH and many others why not this…….
P.S it was a digital download if that makes any dif. im always online so thats not the problem
My problem is an in game one. I was wondering if anyone else i getting unplayable lag in the 5 level of the Necropolis in act 4. My computer has 2 gigs of ram and I have never lagged playing, even while in groups. Now when i try to beat this quest line mission i cant get passed this part. Any thoughts??
MINIDUMPWRITEDUMP is not showing up in the dbghelp.dll file, which is preventing the program from running. Any ideas?
hey guys i have an error message, i am running XP with SP2, but the minimum software thing keeps on coming up about pixel shader models and that sort of stuff, i have an ATI x950 2 gb of ram and a quad core processer, what do i do?
Everytime i run single player for Hellgate London i get the following error: Unable to authenticate original disc within time limit.
Any suggestions?
No one has an answer to the .dll questions? This is rediculous I install and upadate the game and try and launch either singleplayer or multiplayer and it tells me;” “The Procedure Cannot Be Found In the Dll”. ANYONE PLEASE 50 BUCKS IS ALOT TO WASTE ON SOMTHING THAT DOESNT WORK.
Win XP SP2
AMD Dual Core 2.7
ATI Radeon 2900 FX Pro 256mb
2 Gyg Ram
WTH is with this game?
HGL works when I start it up and go into multiplayer, but then it crashes during the loading process that happens after I sign in. Is there any way to fix this? I’m using Vista home premium with an Intel Core 2 Quad CPU Q6600 @ 2.40GHz 2.39GHz
Nvidia 8800GT
3g RAM
the procedure entry point GetProcessHandleCount could not be located in the dynamic link library KERNAL32.dll I get this anythime i try to play the game. I did not have any problems running the install. how do i fix it?
I need to resolve my problem with DX10, when i run the game it starts with the DX9 engine, but i tryied to change the engine in the options game, but the DX10 does not appear. And then i tryied to run manually the DX10 exe for Hellgate but appear an error message:
“The version of DirectX installed is incompatible with this aplication. This application requires DirectX version 29 and D3DX version 34. Please install the correct version of DirectX and try again.”
I’m running Vista Home premium
Re:
>Problem #7 : Hellgate London crashes after the splash
>screen and displays the message - Unrecoverable Error
>message “The application failed to initialize, perhaps
>because of corrupted data files. Please reinstall the
>application and try again.
>Note : No known solution for now.If you are experiencing
>this, kindly post your system specs in the comments below.
>If you know the solution for this problem, we would
>appreciate it if you share the solution with us
I just fixed this issue for my kid. He’s running VISTA with an NVIDA card. I turned his anti-aliasing mode to “off” per the instructions for a similar problem at:
http://hellgate.custhelp.com/cgi-bin/hellgate.cfg/php/enduser/std_adp.php?p_faqid=2886&p_created=1195487868&p_sid=sg2yboUi&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTcmcF9wcm9kcz0mcF9jYXRzPTAmcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PXZpc3Rh&p_li=&p_topview=1
Tara
With regards to issue #66. I have been having the same problem since installing the game, nothing seems to make it go away. Also my graphics preferences will not save, and I’m unable to skip the EA logo screen after the first viewing. Basically the game thinks it’s being run for the first time, every time. I’ve seen this issue come up in several other posts so I know I’m not the only one. Does anyone have a solution?
NOTE: Hellgate: London apparently requires its own Environment Variable pointing to the install directory. If you are having problems launching the game, open the System Properties control panel, go to the Advanced tab and click Environment Variables, and make sure that under “System Variables” there is an entry called “HellgateEnv” with a Value of whatever the install directory is (default: “C:\Program Files\Flagship Studios\Hellgate London\”)
Also, my responses are in reverse-post-order for my convenience (looking backwards to avoid solved problems). Check for your handle/post number to find a response. I am not a coder nor an expert on Windows, so these are only suggestions.
@hood (#114) - as far as I can tell, HL stores it’s settings in it’s datapak files (along with everything else) in an encrypted/compressed format that is not user-readable without some tool (unknown to me). If I am worng in this, someone please correct me, but I have been unable to find any registry keys that store something besides the game path, and the cfg files simple list the executables, dll’s, and packed files within the .dat files. I would suggest making the entire HL folder NOT read-only (right-click on the HL folder, select Properties, unckeck the Read-Only box, and click OK - make sure you select “Apply changes to this folder, subfolders and files” in the Confirm Attribute Changes dialogue box that pops up and hit OK). If anyone has found any user-readable config files, please post (you should make those NOT read-only as well).
@fernando (#112) - I’m assuming that you have a DX 10 compatable video card (GeForce 8000 series or Radeon HD series) and can run other games in DX 10. HL makes use of the Windows Management Instrumentation (WMI) to detect hardware (see posts #10 and #18). Run dxdiag (Start>Run then type “dxdiag”) to verify that your system considers itself DX 10 compatible, make sure WMI is active (you’ll need to check that the services relating to WMI are active - I can’t remember where the Vista tool to do this is, check Google), and update your video card drivers (though it sounds like you should stick with the Catalyst 7.8 drivers for now if you have an ATI/AMD video card).
@Dan (#111) - It sounds like HL can’t find the kernel32.dll system file (located in the system32 directory of your Windows directory). Make sure that 1) this file exists and 2) the Environment Variable “Path” contains the entries “%SystemRoot%” and “%SystemRoot%\system32″ (see the NOTE at the top of my post - the value field for “Path” is a semi-colon separated list; if either of the entries is missing, add a semi-colon at the end of the list and add the appropriate entry).
@Devin (#110) - HL is either failing to read from a data file or failing to start the sound or video rendering engine. Make sure your video and sound drivers are up-to-date. If the problem persists, try re-installing. If the problem persists, there may be a software conflict with the game engine (anti-virus and drive emulation programs like Daemon Tools are common sources of conflicts). Quit all non-essential programs and re-launch HL. You can check what processes your machine is launching at startup by running (Start>Run) “msconfig” and clicking the Startup tab, though you probably shouldn’t change any of the settings unless you know what you’re doing.
@Soviet (#109) - Did you try re-installing? If it’s a problem with a HL dll, that might fix it. Otherwise, see my response to #111, part 2.
@Anonymous (#108) - If you have a legitimate copy of the game, disable any anti-copy-protection software (Daemon Tools, YASU, SafeDiscHider, etc.), and make sure the game disc is in the same drive you installed from. If you have a stolen copy of the game, then that’s why it’s failing to authenticate
@apocdude (#107) - See my response to #112 concerning WMI.
@Belias (#103) - Make sure you have a supported video card (Radeon 9000 or better, or GeForce 6200 or better). If so, see my response to #110.
More later.
Thanks @Tara(#113), but still didn’t help..
Still getting issues with Problem #7
Posting Specs
Processor:
Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs)
Memory:
2046MB RAM
Hard Drive:
Nvidia SATA RAID 0 - 754 GB Total
Video Card:
NVIDIA GeForce 8800 GT
Monitor:
Samsung SyncMaster 2032MW, Dell E1501 (1680×1050, 1024×768)
Sound Card:
SoundMAX Integrated Digital HD Audio
Operating System:
Windows Vista™ Ultimate
Error:(From windows shell)
Problem Event Name: APPCRASH
Application Name: Hellgate_mp_dx9_x86.exe
Application Version: 1.14.83.4020
Application Timestamp: 47685720
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 0006164f
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 161f
Additional Information 2: 1c75f3f3cb60d8f7ec6eef75790c9019
Additional Information 3: 3eb4
Additional Information 4: c049e904520e4971a29043d3b4a55960
Crizz(#116) here again made a slight mistake on problem reading..
My problem isn’t exactly the same as #7. It doesn’t give me an error message, it just crashes, and windows insists I close the application.
Screens are running Dualview, so that’s not the issue.
I have reinstatlled mutliple times to no avail..
Also runs in Single Player DX9 Mode at Maximum without any strain, as soon as I load the DX10 executable, it crashes, and sticks up a nice error box which has the title
‘Windows - No Disk’
Error is as follows:
“Exception Processing Message 0xc0000013 Parameters 0×7583023C 0×8545C9DC 0×7583023C 0×7583023C”
3 options “Cancel” “Try Again” “Continue” each does as much as the last; Nothing.
I’m having an issue not being able to play the game.
I can get into the game but the game skips and stutters and freezes constantly then blacks out saying no signal detected. then an error pops up saying Graphics card stopped responding and has recovered. the game reloads with 2 swords on the loading screen then does it again. then i get nvdlm.exe or something crashed. the game closes off but the whole PC is frozen. then the screen goes black and says graphics card stopped responding yet again then i blue screen and reboot.
I’m using latest Nvidia Geforce 8800gtx 768 mb drivers on windows vista home premium with 2.4ghz Quad processor on msi 975x platinum titanium motherboard with sound blaster audigy 24bit advanced hd plenty of fans to keep the computer cool
I’m at like 2048 mb of DDR2 ballistics ram. not sure why I’m even getting this error on vista home premium. only game on vista I cant play.
Please help me Ive tried looking around and this is the only site Ive come across that might be able to help me
also note Ive tryed lowest detail settings resolution & direct x 9 . still the same issue.
same problem as 119. I tried the game in windowed mode and my monitor gfx card stopped not-responding, but the game would still go black and only sound be working.
i have latest drivers for everything and my specs:
2.4ghz core 2 duo
8800gts 320mb
3gig ddr2 corsair
vista ult
550w psu
I have a tiny feeling this might be something to do with power but, it only happened to the game in windowed mode so not sure.
Hellgate London worked fine on my PC except for the message “CPU Speed 0MHz detected”… After reinstalling both windows and the game due to a registry error, windows is fine, but hellgate simply shows a blank screen after the splash screen and stops… It doesn’t hang, but doesn’t proceed also… I’ve updated my drivers etc and every other game runs fine… Reinstalling hellgate doesn’t work… Please help!!!
Specs:
PentiumD 3GHz
Intel MoBo NVIDIA 6600 256 MB, 1 GB RAM
I am having the same issue as everyone else.
Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_gdr.071009-1548)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz (2 CPUs), ~800MHz
Memory: 3070MB RAM
Page File: 1235MB used, 5084MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode
when I try and connect to the EU multiplayer servers i get a connection message saying “(Connection error 8-2587) check anti-virus and firewall configuration” the thing is i dont have a firewall or anti virus programme, Im using a wireless connection with a Netgear router, i forwarded all the ports for hellgate london aswell. help me please, thankyou!
Tried HGL multi-player server last Friday night 11th Jan 08, got “There’s a problem with your copy of Hellgate London”, windows tries to find the cause, fails, so you bomb out! Tried all w/e to connect, finally worked for no reason on Monday night - I can only assume the server was down for maintenance over that w/e. I’ve heard that the 0.6 patch for single-users cause massive problems for multi-users, but I’m upset that Flagship Studios did not appologize for th eoutage, and have not to date replied to my request for information on what happened (hence this post).
HGL - Crossed Swords & Shields with graphics card error, game still playing in background (Vista x32, Nvidia 8800GTX, DX10, 2GB fast DDR3 RAM).
Researched the web and found a HGL memory leak problem causes this - if you access your examine (in Inventory) too often, then it uses up all your GPU memory. There’s a fix in 0.7 to deal with this - still waiting for this patch to come out.
Meanwhle, I switched to Dx9 - same problem, set back to DX10, turned anti-aliasing down one setting from very high to high, uses less memory, then restricted use of examine in game - not had the error since.
Hope it helps you guys?
To #19 and #96. I had the same problem just now.
It started as an in game bug that prevented me from reading my party members chat, after i restarted the game, it only displayed the chat scroll bar.
It seems to be a problem with the multiplayer .exe becoming corrupt. I replaced the updated .exe with the original (it is on the Hellgate DVD) and started the game. It updated again, but it sure beats a reinstall.
When I install a fresh copy of my retail Hellgate london, (I’ve installed and updated the fixes and patches known) it starts up fine. I go online with it, it starts downloading all kinds of stuff(why this couldn’t be included in the patch I dont know) and then it restarts, giving me an error after the splash screen saying it’s crashed.. and wont start up any way. I’ve had this before, so I deleted the settings.xml and launcher.ini. that used to work. but it doesnt’anymore…
specs:
OS: Windows vista Ulitmate (32 bits)
CPU: Intel Q6600
GPU: NV8800GTX
Driver: 169.28
M/B: Asus Striker Extreme
RAM: 4096 MB DDR2-800(Tested)
Version: Retail
hello !
pliz help me
when i launch the game i a the pics of the game and after i see a black screen and i listen the background music
what to do to resolve it pliz ?
thanx
European Server Hosts at it again - this w/e 19/20 Jan 08, started HGL as usual, got the same error as last w/e Post #124 “There’s a problem with your copy of Hellgate London”.
I suppose if I try it tonight it will be working.
Does anyone know if they were updatng the server this w/e as well. Not being able to play over the w/e is killing my game (the 2 days I’ve got time off to game all day and I can’t get on)? If this continues, then I’ll bin HGL and spend all my time on COD4MW!
Ok Guys,
Ref #129 above.
Finally tracked down the link I needed (on this website) HGL Stonehenge going live today 21-Jan-2008, so that’s why the server was down the whole w/e, they were loading up Patch 0.7!! Could have given more notice, or even a message from the server this was happening - making people think their pc is at fault (and a lot of people would do a rull de/reinstall - all in vain) is not funny.
HGL still not working - so deinstalled completely, removed directories, used CC cleaner, checked registry for lost links etc. Reinstalled game from disk, it loaded fine and downloaded updates - working great now.
I got HGL very early on, so it’s been patched many times since (one must have corrupted something), so a clean install fixed it (for now).
Note, you can ignore the Register/Account screen, just watch the progress of the green bar installing the game at the bottom. Note, you’re already registered, so, you cannot enter the same account name, nor use the cd-key to register another name. Register on another server (US instead of EU) if you want a new account.
I have installed hellgate london, and everything works fine.
Today when the patch came out, it won’t install. I get an Error: Cannot find Hellgate: London.
I did copy the file from another computer because I was having problems installing (No CD-Drive, gave it to a friend, he installed and sent it to me), I’m guessing I put it in the wrong folder or something, or am missing a file.
Help is much appreciated.
I have almost the same problem as #116, only difference is, it only occurs in multiplayer (single player works perfect), and only since I installed the latest patch (1.0).
Problem report:
Naam van probleemgebeurtenis: APPCRASH
Naam van de toepassing: Hellgate_mp_dx9_x86.exe
Versie van toepassing: 1.0.27.4101
Tijdstempel van toepassing: 479052a5
Naam van foutmodule: ntdll.dll
Versie van foutmodule: 6.0.6000.16386
Tijdstempel van foutmodule: 4549bdc9
Uitzonderingscode: c0000005
Uitzonderingsmarge: 000624db
Versie van besturingssysteem: 6.0.6000.2.0.0.768.3
Landinstelling-id: 2067
Aanvullende informatie 1: 9235
Aanvullende informatie 2: 153b98fe73e9f9fc1dcefdeb3d3248f2
Aanvullende informatie 3: e69b
Aanvullende informatie 4: 9ea2224f1d0dcd1d59dee3f7a1bb91f4
it’s in dutch instead of in English, but order stays the same.
grtz
[...] Stonehenge Patch Download | Gaming News Link on Hellgate London Stonehenge Patch NotesBernard on Fixes for Hellgate:London Errors, Crash, bugs and common problems.Radical on Ragnarok Valkyrie Bot Configadipex month no prescription on StarCraft2.com Update: [...]
Downloaded Patch 1.0 Stonehenge Multi-Player, 45 min to download, seconds to install, with no problems. Played 3hrs solid, super fast, no server issues and most (99%) the little annoying bugs are gone - well done Flagship Studios (for a change).
They held back release to fix 2 major bugs in the patch (could have been the cause of the server access issues experienced earlier)! Now that’s the way to go - release stuff when Quality Control & Beta Testers certify it works!!!
Back to being a fun game again - thanks to the development team.
Patch 1.0 installed.. and everything starts up just fine
no more weird startup bugs.. now and then I have some weird hangups and crashes though, but that’s after 1.5 hours of play or something. windows gives me a message that the application is unstable and should be closed, if I dont it just freezes after a minute or so.
@132
I’m having the exact same problem (the patch “can’t find Hellgate London”) I’m almost positive all we need to do is put the proper install path in the right place in the registry, but I don’t know where that would be.
Would someone with a properly installed version of Hellgate look in their registry (run regedit), search for “Flagship Studios” and find where in the registry it records the install path?
I get some weird error about my kernell32.dll file.. It says it doesn’t find “GetProcessHandleCount”.. But I checked the file and there is a string there with that text.
What can I do about it?
I just installed the stonehedge update and i now get a connection error 4-2858 saying stuff about firewall and anti-virus. So i went back to make sure they allowed hellgate to do it’s shit. Still won’t work and i’ve heard lots of people are getting this problem… solutions plz respond.
when i try to install the new patch (stonhenge) it shows cannot write hellgate000.dat
plz help
mp.hellgate000.dat
Hellgate London worked perfectly for a while, and I loved it, then suddenly it crashed upon startup. I have tried system restore and a complete reinstall of the game with no luck.
Apparently ntdll.dll is the culprit, but I do not know how to fix the issue.
The problem only occurs with the dx9 version of the multiplayer. DX10M, DX9S and DX10S work perfectly. Unfortunately my card is a bit too weak to run it in DX10 without serious framerate drops. (Nvidia GeForce 8600 something)
The crash log is as follows every single time.
Problem signature
Problem Event Name: APPCRASH
Application Name: Hellgate_mp_dx9_x86.exe
Application Version: 1.0.27.4101
Application Timestamp: 479052a5
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 000624db
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1044
Additional Information 1: 1bcd
Additional Information 2: 4749a851a0c85d123387fbb3c44e0575
Additional Information 3: ac87
Additional Information 4: 0b011522371cb37464a78b9c91b64841
Extra information about the problem
Bucket I