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Note : Torchlight just came out a couple of hours ago, expect more Torchlight issues to be added in this list as they come. so if you are experiencing errors not listed below, tell us about it in the comment box at the below of this post, no registration required 
Problem #1 : Torchlight error message “The application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.”
Solution : <as posted by trivasbaldree>
install the following
http://www.microsoft.com/downloadS/details.aspx?familyid=9B2DA534-3E03-4391-8A4D-074B9F2BC1BF&displaylang=en
The GamersGate installer appears not to install the visual studio redistrib package, but the download is extremely small (1.7MB) and you can do so here – this should hopefully solve the problem for you.
Problem #2: Torchlight doesnt let me set my resolution to the highest possible with my system/monitor
Solution : Upgrade your graphics card
Problem #3 : Torchlight crashes on startup
Solution : no known workarounds/solutions yet
Problem #4 : Torchlight AA (Antialiasing) does not work / wont enable
Problem #5 : Torchlight Securom error “Activation process has been terminated. Please make sure the SERIAL has been entered correctly. Press BACK to attempt another activation, click MANUAL ACTIVATION to activate manually or press CANCEL to abort. “
Solution : No known solution as of this posting
Problem #6 : Error message “Torchlight game executable has stopped working”
Solution : No known solution as of this posting
Problem #7 : Torchlight runtime error
Soltuion : No known solution as of this posting
Internal error message: userdata commit failed
Solution :
Problem #8 : Torchlight settings.txt does not change/keeps on resetting
Solution :
Problem #9 : Torchlight install error “Prior installation detected. Please uninstall before installing. Installer will now exit”
Solution #1 :
Solution #2 :
Problem #10 : Torchlight games not saved
Solution : No known workaround yet. post in the comment box below if you get this error
Problem #11 : Torchlight sounds go off after a few minutes in the game session / Torchlight no sound error
Solution : Turn down the Directsound acceleration slider in the dxdiag controls
Problem #12 : Game wont run / crash on startup
Solution #1 : Try to run the game on safemode
Solution #2 : Download this file from runicgames >http://www.runicgames.com/uploads/safemode.zip
Problem #13 : Torchlight steam version fails to run Problem #14 : Torchlight hangs after stuttering/slowdown Problem #15 : Torchlight load error : Failed game creation, “CANNOT CREATE GAME” error if you are getting errors or having issues with torchlight that are not listed above, post it in the commentbox below (description of the error, your system specs and other info that could help us find a solution for your error) The game just came out a couple of hours ago, expect more Torchlight issues to be added in this list as they come. Related posts:
No related posts.
Solution #1 :
Solution : Runic devs said that this is the #1 priority, should be fixed on the next patch
right click Torchlight in your games list and hit the ‘Properties’ option. In the Properties dialog, click the ‘Set launch options…’ button. In the dialog, type ‘SAFEMODE=1′ Then launch the game normally and it should start up with a safe set of options. Once the game loads, you will be able to adjust your options, BUT You will need to remove the ‘SAFEMODE=1′ parameter from Steam before running the game again or it will just reset your options again.
The cursor is always flashing and make the game very less playable.
amd athlon 64 3700+ 2.2ghz socket 939
geforce 7900 with up to date drivers (oct. 27 2009) on pci-express 16x
2gb ddr 400 (2X 1gb)
motherboard asus A8N32SLI-Deluxe
power supply: 540w by ocz
windows xp pro services pack 3
After error while installation process and uninstalling the game, when trying to start setup again I get:
“Prior installation detected. Please uninstall before reinstalling”
Tried to clean up the registry – didn’t help.
Win XP 32..
Microsoft Visual C++ Runtime Library
Runtime Error!
Program: …m files\steam\steamapps\common\torchlight\Torchlight.exe
This application has requested the Runtime to terminate it in an unusual way. Please contact the application’s support team for more information.
Running a dell inspiron 2.4 ghz.
torchlight fix guide updated with more issues and solutions
irt #1 maxime, do you have mouse trails on in windows? if it is on turn them off. in other games ive noticed that fixes the problem.
@Aaron
same problem =[
The problem shows up in the dungeon 12-25, many times…
About the registry fix,I also had to delete Runic Games from HKEY_USERS,hope this helps anyone,because for me it still said error until I got rid of all the related files
TO SAM , I’ve found a way to play correctly , I play in windowed mode. And no, I don’t have mouse trail. My problem was when I don’t touch the mouse my cursor desapear completly.When I move the cursor, it blink all the time , but since I’m in window mode, this work great but I don’t see the experience bar at the bottom of the screen. But I don’t care much about that.
Crashes before load screen:
Torchlight.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
AppName: torchlight.exe AppVer: 0.0.0.0 ModName: kernel32.dll
ModVer: 5.1.2600.5781 Offset: 00012afb
System Info
Windows NT 5.1
Dell XPS
Intel(R) Core(TM)2 Duo CPU
E8500 @3.16GHz
3.17 Ghz, 32.5 GB of Ram
i get a error saying error writing temporay file make sure your temp folder is valid
It says Prior installation detected. I followed the messages here and removed it from control pannel.
My system crashed during the installation, so I was unable to properly install it. And when I went to remove it, it said no file detected remove torchlight from the list? I clicked accept.
I don’t know where the registry cleanup thing is.
Any help would be very very appreciated!
Torchlight crashes quite often for me, with a message that windows visual c++ could not debug, there’s no error code or other kind kind of additional information.
I’m on winXP pro, Intel M 2.13GHz, 1k RAM, ATI mobility fireGL V3200.
I’d be really glad if you could be able to help me.
I have the same error as Aaron! where is the fix guide???
The graphics are all screwed up and pixilated. It’s not my video card as it runs other games without issue. It makes the game nearly unplayable, unfortunately. Anytime I open a skill window or vendor window the graphics explode making it nearly impossible to read anything.
I have no sound in torchlight. I don’t see an acceleration bar as mentioned above. I’m using Realtek 2.35 HDMI sound drivers and this works with every other game.
I cannot save the game. Has anyone found a sol’n/made a patch for this bug/problem? Thanks! Game is gorgeous on my junky PC even!
Microsoft Visual C++.. same as Aaron. Happens in dungeons and sometimes the more complex part of spells such as the animation of the spell going towards the enemy dissapears 5-15 seconds before the crash occurs.
Hi,
I experienced blue screen death after some minutes of playing in a dungeon which was opened by a map that I bought at a vendor in the first town.
What is the problem?
Hey,
Everything went fine for me bought the game on steam installed and when I start 1st loading screen it crashes and says that windows has to close it because ”Torchlight Execution has stopped Functioning”. Ive tried many times to restart the game o reboot my cpu and always the same message Anyone have a clue ?
Hi,
concerning problem #12 (game doesn’t start): What do I do with the downloaded batch? Run it? Put it in a folder? And if, wWhich one?
Cheers,
M
I purchased this game just recently and the failed game creation error i cannot fix… I do not know why but nothing i do will fix this problem. Im running this game on an alienware m17x with windows 7, 64bit… probably why.
Steam version is working fine and then freezes. You can not exit out, and have to kill the computer. CTL Alt Del will not even exit out. I am running Windows 7 64 bit version if that helps.
Game freezes, sound still playing but video gone. Locks computer up completely (no CTL-Alt-Del). Have had this happen 4 times in 3 hours. Running XP Pro, newer machine/graphics card. Playing in windowed mode.
same problem as #24. running winxp too, directx and newest video driver installed. screen gets black and monitor says “no signal”. other games no problem (so i think its not a heat problem)
I’m not having any problem’s with this game as i am running win 7 64bit amd 3.4ghz processor 9800gtx x2 with an asus mobo 4 gig’s of ram and a 500gig hardrive the only thing i can say is that i bought 2 box’s of this game and gave my brother a copy and he is having one hell of a time installing this on his pc he meet’s the system spec’s he’s way over the system spec’s we both are running the same machine but with win xp home edition. But im telling him to update all his software like c++ and driver’s so ill have to come back and let you guy’s know if he was able to install it or not after updating everything
Just bought Torchlight and it crashes to my desktop. I start the game and it starts fine. If I try to access my inventory or talk to a merchant it crashes. It sometimes just crashes to my desktop for no particular reason. I am running a 3.4 gh processor,Nvidia 6800,soundlaster audio with n4 gigs of ram
Screen goes black when I run the game and stays black?
The demo worked for me fine
REGARDING HOW TO FIX #6
Ok, so I downloaded the game, was having a great time playing the demo when the game crashed on me. After that when I tried to restart it, I was having the same Torchlight Executable file has stopped working error. After spending pretty much all day yesterday browsing online and finding pretty much no answer to this specific problem, I was a bit frustrated, but I have found the solution, at least for me and my computer.
I had tried these things
I couldn’t get it to work in safe more or get it to run as administrator.
I also had avast AV, I uninstalled it completely, still no go.
I uninstalled the game and reinstalled it, still no go.
Here is what I did to get it to work.
Do a complete uninstall, then go into your advanced search and search for runic make sure to include the hidden files and folders, delete anything that shows up, then search for torchlight and delete anything that shows up. (don’t delete your install file, unless you think it might be corrupt)
Then go into regedit and search individually for runic and torchlight and delete anything that shows up, I believe there was like 5 files in total only 4 of which I could delete.
Then restart your computer and then install torchlight.
This worked for me, and I am now able to play.
In case you are wondering about my computer specs, I am running a stock ASUS CG5270 computer witch 8gb ram, intel c2quad 2.5gh, gt 220 video card.wolfpunk
Posts: 2
Joined: Mon Nov 09, 2009 8:08 am
Private message
I’m on Windows7 and I had the problem #7, runtime error when launching Torchlight.
I think this bug appears cause Torchlight seems to always install his version of Microsoft Visual C++ 2008 without checking our; or you can already have a better version on your PC…
My solution is to uninstall Torchlight’s Visual C++. In windows control pannel uninstall program that is named :
Microsoft Visual C++ 2008, which version is 9.02*2** something.
Restart your computer, try to launch your game and enjoy.
If not working, go on microsoft website and download the last version of Microsoft Visual C++ then install it, restart your computer and play.
It should work without the runtime error at launch like for me.
have fun with this great, but short, game
My game crashed immediately after fishing at the beginning of the game. I simply cannot play. FYI I have everything set to max and I am playing an archer with a CAT for a pet.
The game runs fine, but there is no sound. I am running it on windows 7, so the solution here doesn’t apply.
“The procedure entry point
?setAllowMultiGroupFind@ResourceGroupManager@Ogre@@QAEX_N@Z could not be located in the dynamic link library OgreMain.dll.”
I’ve reinstalled twice, but still no luck. This happens every time I try to run the game.
im also having a problem with sound. on vista, there is no sound acceleration…
“The procedure entry point
?setAllowMultiGroupFind@ResourceGroupManager@Ogre@@QAEX_N@Z could not be located in the dynamic link library OgreMain.dll.”
I keep getting Incomplete installation of mw-2 multiplayer (53)
Have no idea what to do
AppName: torchlight.exe AppVer: 0.0.66.192 ModName: ogremain.dll
ModVer: 0.0.0.0 Offset: 001bcfc3
I have this problem when i play torchlight.
Error:
AppName: torchlight.exe AppVer: 1.0.67.91 ModName: ogremain.dll
ModVer: 0.0.0.0 Offset: 001cc059
WTF?? i downloaded the dll. and still error. tis time… kernel32.dll… tried downloading that.. still nothing. anyone know! i relaly want to play!@
while playing singleplayer: SaveDevice_PC-Temp Save Game: cannot open file for saving. While playing a few days ago there is no that error. What can i do?
right-click function no longer works. Sometime in mid-game, I had switched from Vanguisher to Destroyer, I noted that the right-click functionality of my mouse no longer works. It works when I go to windows screen, but not in Torchlight.
Installed on almost fresh computer. great machine. start playing and within 3 minutes graphics slow down to roughly 2-3 fps whereas at there start, it’s well over 40 fps. After closing game there seems to be an issue with C++, framework. ODD. vista 64 bit, 9gig ram… the works. I can have 2 copies of wow going, counter strike source, and a dvd on the machine with out it slowing down like that. my cpu doesnt get above 3% usage during torchlight… still so slow. there shouldnt be any problem with the game being 32* ?
Regarding this one:
#10 Mike — October 30, 2009 @ 12:19 pm
Crashes before load screen:
Torchlight.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
I was having the same problem – same message when trying to launch from Steam. When I first downloaded it it did open; the default resolution was at 1280×720. I went into settings and changed resolution to 1920×1080, enabled AA and Vsync. When I clicked OK, it crashed, and I got the above message every time I tried to open it again. Did uninstall/reinstall, deleted registry keys, didn’t work. Then I tried downloading the demo from the Torchlight/Runic website. I ran the demo and it opened – with settings of 800×600, no AA, no Vsync. So then I opened it again in Steam and it worked, with the same settings, 800×600 etc. So then I changed settings to 1280×720, with AA and Vsync, and its still working. I’m not trying 1920×1080, I wonder if that caused the problem, though I run other games at 1920×1080 so I don’t know why that would be a problem.
Anyway, hope this helps someone.
The game works fine but is in Russian. Does anyone know how to change that?
I’ve been using Sin Mod for a little while, with everything working perfectly, but now all the vendors (excluding the gambling one) sell absolutely nothing! Restarting the game, or forcing the vendors to “restock” don’t work at all.
The only thing i remember changing in the game was trying to use another mod in addition, but I saw the warning in the title screen, so i deleted that second mod without entering the actual game, so I have no idea how it would affect my save.
i completed the game with no problems what so ever, stopped playing for about 3 or 4 days, then tried to play again, now says {steam has found a problem with your local games file.game files will now be re-acquired from the steam servers}
i click ok but that window just keeps coming back,so i tried to verify integrity of game cache. says all files successfully validated. then i try defragment cache files, window pops up and says my hard disk has to much fragmentation, so i run the windows defrag and try again, same window pops up, so i try to delete local game content but says i do not have enough disk space to run this game, but im trying to uninstall the game, why wont it let me uninstall, i don’t know what else to other than a complete reformat of the hard drive, but i am not going to do that just to play torchlight. i really like the game so any help would be appreciated
me again, just forgot to put in that i have a tirabyte hard drive and 800 GBS left on there.
also 4 GS or ram and a radeon 4870 x2 on vista 64 bit
PLZ HELP
Same problem as #16. There is no sound in the game. I am using integrated sound, but all drivers are up to date.
Sound works in every single other game I’ve ever played except Borderlands and Torchlight.
I have the problem you didn’t bother to enter anything under. #14 on your list.
Random computer freezes that completely lock it up, and I have to power down the computer.
My runtime error occurs every time i try entering the next level of the Overseer’s Chambers. It never happens any where else but there.
Also I sometimes get AppErrors which causes Torchlight to “unexpectedly stop working” and shut down.
Thank you for this article! Some tricks and easy ways concerning the mods for Torchlight are here: http://bit.ly/6JFxUa
hey how can i fix the problem in Rule No 1? I don’t know how to do it how can i fix it in torchlight i Rule NO 1?
Suddenly one day when I ran the executable it launched in a tiny window that cannot be resized. Attempting to make it launch fullscreen from the settings text file causes it to crash, and checking the fullscreen box in-game and applying effects no change. Running Vista Home Premium 32 bit Service Pack 2. GPU is Intel 945 Express chipset.
OK a few days ago i have instaled torchlight.It seems lots of ppl have an isue with crash and freeze..I had that problem too. IT seems ATI radeon makes the game crash. I don’t actualy know what fixed my game but : I have instaled the last ATI drivers, dotnetfix 2.0 and the latest directX.now my game works fine.. sory if i made a wrong topic but hope to help some people that have this problem
I have the same problem with #36
“The procedure entry point
?setAllowMultiGroupFind@ResourceGroupManager@Ogre@@QAEX_N@Z could not be located in the dynamic link library OgreMain.dll.”
How to fix it ?
ok while im playing in most dungeons, and always in the same spots of the dungeons the game will make my computer totally just restart. no error messages. just auto-reboots.
i dont know why its always at the same part in the levels. but it will just restart.
i have gotten past most dungons by using a scrol of town portal right befor i get to the spot it reboots me at, and will let me past it once i come back from town.
what the “H” is going on?
and how do i fix it!
hey men can you please tell me how can i fix the problem NO 1 ?
this is my problem:
Problem #1 : Torchlight error message “The application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.”
but can you please tell me howcan I fix it?
I purchased my copy from the local Gamestop. I downloaded the 1.15 update, applied it, now whatever way i try to launch the game, steam opens up at the “install Torchlight demo” window…..WT*!?!?…..this all started when my original installation got corrupted. I removed the game via, “programs & features” I have windows 7, i re-installed the game, will work great on version 1.13, i reinstall the 1.15 patch and i get the problem stated above. I really enjoy this game, wont someone help me please?
I just purchased the game, and accidently fully deleted the files from my computer and thought i could just straight reinstall it to my computer but i get an error every time i try to reinstall it saying its still on my computer’s C: but i went to unistall/remove programs and it isn’t listed in my computers program files anywhere, any solutions?
I just purchased the game, and accidently fully deleted the files from my computer and thought i could just straight reinstall it to my computer but i get an error every time i try to reinstall it saying its still on my computer’s C: but i went to unistall/remove programs and it isn’t listed in my computers program files anywhere, any solutions? (besides a system restore)
hey can sumbody help me y does when i restart my pc my saved game in torchlight disappears…..plsss…and i dont hav deepfreeze….so why is this happening???
Hi, I’m trying to run Torchlight on a Dell Vostro 1000 laptop with Dell Touchpad, it uses Synaptic drivers according to the device listing. I can’t get the mouse to work in Torchlight, I think maybe I would need DOS support since it seems to be running in a DOS forced mode. (Full screen) How would I run it in a window, which might possibly sidestep this issue so I can try out the game finally?
Addendum to my comment about mouse and Torchlight. I just tried to run the “safe mode” version and it crashed.
Problem #2: Torchlight doesnt let me set my resolution to the highest possible with my system/monitor
Solution : Upgrade your graphics card. WRONG!!!!!!
Real Solution: Torchlight will not run in a higher resolution than the desktop, increase desktop resolution to enable higher res in game.
Problem #4 : Torchlight AA (Antialiasing) does not work / wont enable.
Solution: same as above, running same resolution as desktop works.
while playing singleplayer: SaveDevice_PC-Temp Save Game: cannot open file for saving.What can i do?